Calling 9-1-1

Do you know what to do if someone is badly injured or suddenly becomes sick? You should. Knowing how to call for help in an emergency can help save a life. Take a few moments to read this information. Share it with your family and friends.

CALL 911 IN EMERGENCIES ONLY 

Call 911 when you think someone's life is threatened - when someone faints or collapses, has persistent chest pain or difficulty breathing or is badly injured, for example. On the other hand, going to a doctor's appointment, getting a scraped knee bandaged or filling a prescription does not require EMS assistance.

• Non-emergency Calls - If you need assistance, but it is not an emergency, you may call the non-emergency number (757) 393-5300  

KNOW WHAT TO SAY

When you call 911, tell the emergency operator where to find you, who is hurt or sick, and what happened. The emergency operator will need to know what condition the victim is in and if any help is being given. They may ask you several additional questions. Answer all of them. Stay calm, speak clearly, and stay on the phone until told to hang up.

KNOW WHAT TO DO UNTIL HELP ARRIVES

You've called for help. The ambulance is on the way. What do you do while you wait?

• Don't move a victim unless they are in danger. Do try and keep them warm and comfortable.
• If the emergency operator gives you specific instructions, remember them and carry them out.
• Make it easy for the ambulance to find you by turning on a porch light or sending someone to meet the ambulance.

If you're not sure if it's an emergency, call 911. Place this number by each phone in your house, and teach your children how to call 911.