As a community-based Emergency Medical Services (EMS) system that is fully integrated with the overall health care system, the mission of the Portsmouth Fire, Rescue, and Emergency Services (PFRES) EMS Division is to:

  • Contribute to the overall improved health of the community
  • Identify/modify illness and injury risks
  • Provide care to the acutely ill and injured

PFRES will remain the public’s emergency medical safety net in the case of acute illness or injury, or in the case of a disaster and/or a mass casualty event.

EMS Programs

The EMS Division manages core EMS programs that are critical to providing the highest quality out-of-hospital patient care available. These programs help tie the medical model components together by providing:

  • Financial and Administrative Leadership
  • Medical Direction/ Clinical Performance Management
  • Centralized Data Collection
  • Paramedic Service Planning and Analysis
  • Medical Logistical Support
  • Continuing Medical Education
  • Standardized EMT and Advanced EMT Training
  • Medical Prevention and Education

Medicine & Care

Medicine is the foundation of the PFRES EMS system. The services that our EMS personnel provide are derived from the highest standards of medical training, practices, and care, scientific evidence, and supervision by physicians experienced in EMS care.

Our delivery of emergency medical services directly impacts the quality of life for of all who reside, visit, and work in the City of Portsmouth. Therefore PFRES will provide efficient, compassionate, and high-quality medical care to the visitors and residents within the City of Portsmouth

Our delivery of emergency medical services will always: "Focus on the Community”.


2018 Mission Lifeline Gold Plus

American Heart Association’s Mission: Lifeline®
EMS Award

  • 2019 Gold
  • 2018 Gold Plus
  • 2017 Gold
  • 2016 Gold
  • 2015 Silver
  • 2014 Bronze 
Tidewater Regional EMS Council

Tidewater Regional EMS Council

  • 2019 Outstanding EMS Administrator 
  • 2016 Outstanding EMS Agency
  • 2014 Outstanding EMS Agency 
  • 2014 Outstanding Prehospital Provider
  • 2013 Outstanding Prehospital Provider